Client service is an important aspect of every business’s sales cycle, and it plays a big impact on customer retention and loyalty. Just as we saw earlier, a customer’s decision to patronize a firm again is based on their initial encounter. You can win your clients’ hearts by offering the correct support, and AR can assist you in doing so.
How it Works
When a consumer has a problem with a product or service, they often call in (or send a mail/message) and wait in line for the next available support person. It may take some time for the consumer to be connected with an agent, who then listens to the customer’s complaint and tries to help them solve the problem.
It can be difficult to convey the issue to the help representative at times. The customer may not be able to adequately communicate the problem in words that the expert can comprehend. When describing the solution, on the other hand, the expert may find it difficult to communicate the knowledge in simple terms so that the consumer understands what they are talking about.
The process is altered by AR.
Augmented Reality Self-service Knowledge Base
You can create an augmented reality system that considers the many issues that users face on a regular basis and provides solutions. A customer does not need to contact a support agent as a result of this. For example, a consumer can use their mobile device and an AR app to point the camera at a defective section of equipment and receive instructions on how to repair it.
Augmented Reality Real-Time Expert Support
A second scenario is when the problem at hand necessitates the assistance of a professional to diagnose and provide a solution. Remote support is a lot easier with augmented reality. A consumer can take a picture of the faulty part and email it to an expert, who will give them instructions on how to fix the problem, using a similar approach as described above. The instructions will be superimposed on top of the image.
Here’s an example from the website MobiDev
https://www.youtube.com/watch?v=11NiyGoKOrk
Augmented reality has come to improve things, no matter how hard or sophisticated the service or product is, which could lead to waiting indefinitely to be attended to by a support agent. AR is one of the human-machine interfaces that businesses may use to provide their customers with superior rapid expert experience in the era of Cyber-Physical Interfaces. You can earn your consumers’ loyalty by using AR to present them with exceptional customer service experiences.
