Category: International Markets

Study week Dubai 2015: Service Culture and Innovation in Dubai

Prof Paul Williams at the American University in Sharjah guided us through the intricacies of providing service in an Arab context during out second session. Arab culture values service highly, but does not want to be on the serving side. The high number of Filipinos employed in the service sector in Dubai attests to this. While shoppers may appear demanding in Westerners’ eyes, their attention to high service quality means that they will accept only the best. It also means …

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Emerging market India – a cultural challenge

Author: Esther Grob Photo: Zurich Tourism, Martin Rütschi On my first business trip to India, I was amazed by the cultural differences; but my experience at a business dinner gave me pause to think. MyIndian business colleagues, in my opinion, behaved disrespectfully towards the taxi driver and the staff at the venue. On the other hand their attituted towards me was friendly, reverential, professional and open-minded. During my entire stay in India I noticed different behaviour among the locals and …

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Sunrise in Greek economy

Author: Erich Kunz Photo: Marios Katsaros Greece is well known for its amazing beaches, fabulous sunsets and delicious food but nobody expected it to run into a storm when joining the EU in 2001. Since then the country has been fighting with administrative burdens in bureaucracy, additional taxes, a declining GDP and a general negative economical reputation. But according to an analysis of KPMG, there is a potential sunrise for Greece and its international investors in the near future (KPMG, …

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Guanxi – all business is personal

Author: Thomas Perez China has a history of around 4,000 years with many different dynasties. The last one, the Qing, ended in 1911, the birth year of PRC. Exactly 100 years later, in 2011, China became the world’s factory and released its 12th Five-Year Plan. Almost every aspect of the economy will change except of one – guanxi. “All business is personal”! The right network makes the difference between wealth and poverty, success and failure. There are two different levels …

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