Surprise! Making online communication personal
Author: Philipp Bircher Online communications is the perfect way to get in touch with your customers – it’s fast, it’s easy and supposedly the best method to reach a broad client base. Meanwhile, some would say that it is also very anonymous and lacks the personal touch which is such a crucial factor in doing business. Really? That communicating online can be quite a different story becomes obvious when watching the example of the Royal Dutch Airline KLM. In fact, …