Gender Gap – How to design a workplace that empowers women

With International Women’s day happening just a few week ago, we once again made a call to close the gender inequality gap. While the topic of gender inequality at the workplace is something we’ve all heard about (and might be tired of hearing), the topic is especially pressing in the design industry. And here is why.

Studies show that the design field is one of the areas where gender inequality is especially severe. A 2018 research by the Design Museum shows that while the underrepresentation of women is absent from an academic point of view, with about seven out of ten design students being female, many of the graduates don’t make it into the workplace successfully. As working designers, women namely only make up one in five professionals and inhibit only 11% of leading design positions.

But what are the reasons for this disparity?

No transparency in reporting

Some countries such as the UK for example have made it mandatory for companies counting more than 250 employees to report on their gender pay gaps. The problem however is that most design agencies aren’t affected by this measure as they are often much smaller than this. This makes the design field more oblivious to prevailing gender injustices.

Women remain the primary caregivers

As women remaining the primary caregiver, they average about 36 workhours per week, whilst men reach an average of 41 hours. The problem is that many companies still view working overtime as an expression of worker’s commitment and determination to a promotion, therefore putting women automatically in a second place among the candidates for a promotion. Furthermore, in search of better insurance cover and parental support, women tend to work at larger design agencies rather than independent design studios. As independent agencies are often of greater prominencey and renowned to win in competitions, helping employees to move up the career ladder, working mothers at mainstream agencies often miss out on these opportunities.

The importance of gender-identical role models

Another reason for underrepresentation of women at the top is the lack of role models in the workplace. Role models have an assuring and legitimizing effect on other women in the workplace. A study carried out by the University of Massachussets confirms this: When they run tests with same sex mentors they found that women were higher-performing. Malhotra, an Indian graphic designer and studio owner makes an attempt for explanation:

“Role-models are about seeing possibility for yourself; when you have them, there’s a greater likelihood that you’ll fulfil your ambition. “ (Source)

So same sex role models are particularly empowering and often lacking in the design field as a report from AIGA’s Eye on Design concluded that female speakers only make up 35.7% at European design conferences.

Brotherhood in the design field

Furthermore, various records of women have stated that there is a particularly strong brotherhood going on in the design field often excluding women. This group formation often makes women doubt their own validity and through this uncertainty make them more risk averse and less likely to speak up. As a consequence, this lack of bonding and being part of the “squad” makes them less likely to move up to leading positions as their capabilities are undermined.

Women face greater pushback

Another common explanation for the pay gap is that women don’t ask as frequently for a pay raise as men. A study by McKinsey however found that it is not the case that they ask less frequently but the problem is that when they do ask, they get more resistance and pushback than men, eventually causing them to cease. Adding to this is the fact that women generally receive less feedback than men, whereas they ask for it as often as men do.

Unconscious bias towards women

This unconscious bias towards women is furthermore contributing to inequality. Viewing women as less valuable and not as committed to the workforce as men has implications on our views on women and their status in the workplace. A study by Ernst & Young stated unconscious bias as one of the main reasons for the work position discrepancy between men and women.

Women’s lack of self-confidence

One thing that separates women from men in terms of their personality is the fact that women generally tend to underestimate themselves and are more modest about their achievements whereas men often dare to take on greater challenges as they’re more self-confident. Men therefore also more openly proclaim their personal achievements making themselves ultimately better at selling themselves.

So, the question remains – What can companies do to create a workspace that empowers women?

Enforcement of company policies

From a top-down perspective, one effective thing that employers can do is to create policies that discourage gender bias and harassment and that actively encourage female inclusion in the workspace. However, it is also important to realize that those regulations only turn out to be empty words if disregarded by frontline managers. It is therefore important to ensure concrete plans of actions the company wants to take and to make sure that everyone is on the same page regarding the new policies. For example, the company can work to offer better child support services or at least offer more flexible models of work to accommodate working mothers.

Legally binding measures

To make such measures even more effective, they have to be legally binding. One way of doing this is by enforcing gender quota laws which make sure that there is an equal gender representation. Whether this opens the debate for more injustices and other arising problems is left aside for now. Furthermore, measures like we saw in the example of the UK, where companies are forced to report on potential gender gaps, have to be stepped up by making reporting necessary regardless of a company’s size. That way also smaller sized design agencies would need to be transparent and open up about inequalities in the workplace.

A new performance measure

Another issue, as mentioned earlier, is that women or working mothers in particular spend fewer hours at the work desk than men. This is rather suboptimal for a promotion as many employers are still attached to the view that the work hours invested is a reliable performance indicator. However, one source stated that performance measured in terms of hours spent at the work desk is not a representative performance indicator as it doesn’t take into account efficiency or productivity. If we want to create a workplace promoting female leaders we have to change this notion.

Open up dialogue

In terms of communication, companies should open up dialogue about gender bias in order to encourage women to openly address any injustices they experience and make colleagues more understanding of their situation. Also, companies can offer workshops and trainings for women that support nonviolent communication that aid women’s advocation for their rights and needs. That way they would be better equipped to stay persistent when it comes for example to salary negotiations.

Fighting bias through active encouragement and education

As has been addressed, whereas women ask just as much as men for a pay raise, they face greater pushback than men. Women have still a hard time in the workplace to be seen as valuable and credible sources of knowhow. The old image of women in the primary role of caregivers still overshadows our modern society. If we really want women to climb to the top of the leadership ladder, a general shift in mindset has to take place. Women shouldn’t have to assert themselves against men but finally should be taken seriously for all their skills and capabilities that make them a valuable addition to any company. In a women empowering workplace it is therefore also the job of the employer to actively encourage women in the company to apply for leading design positions and thereby reinforcing their capabilities. From an educational point of view it would make sense to include education on gender in the curriculum, consequently opening  up perspectives on stereotypical gender roles early on.

But one last question remains. Why should women be empowered in the first place?

Besides the obvious fact that women should have equal rights as men and therefore be treated equally, the inclusion of women in the workplace has a positive effect on the company overall.

Designed-in gender bias

As we live in a world dominated by men, we’re also prone to design a man’s world. It is proven that even when it comes to the design of things, there is designed-in bias favouring male recipients. Just to name an example, speech recognition is 70% more likely to comprehend men rather than women. In order to get rid of this “designed-in” bias, we need to recruit more women into the design field and higher ranking positions in particular. Design should be about inclusion which is not possible when we already exclude some people in the design process. Human centered design should be freed from any form of bias.

More (gender-)diverse teams have greater success

Another reason why we should actively empower women at work is because diversity is beneficial for business. As a matter of fact, diverse teams, thereby also encouraging the inclusion of women, are able to create 27% greater value than less diverse teams. Moreover, Hoogedorn et al. (2013) also discovered that gender-diverse project teams will generate greater profits, making women’s inclusion pay off in a literal sense.

Greater employment satisfaction

Other studies suggest that the inclusion of women in the workplace lead to greater employment satisfaction and engagement as well as reducing the risk of burnout. Consequently, dedication will be higher and a company’s efficiency will increase resulting in greater innovation efforts.

This article had the aim to illustrate some common causes for gender discrepancy in general and in the field of design in particular. It was followed by a set of suggestions on how to create a work environment that empowers women and ends with a notion of why the inclusion of women in the workplace pays off on all ends. Especially in a design process it is important to draw on diverse perspectives as design always should be an inclusive activity. If not, we risk to design for a men’s world. But just as Jutta Treviranus, Director of the Inclusive Design Research Centre, says “Diversity is our world’s greatest asset and inclusion is our biggest challenge” – While we still have a long way to go when it comes to including women in the workplace and it is by no ways an easy task, it will be worth it in the end.

 

Sources:

https://designingwomen.readymag.com/essay/in-house-histories/?utm_source=medium&utm_medium=referral&utm_campaign=designingwomen

https://www.forbes.com/sites/pragyaagarwaleurope/2018/08/31/how-you-can-encourage-more-women-into-your-workforce/#dc4c3c173bb0

https://iwpr.org/issue/employment-education-economic-change/pay-equity-discrimination/$

https://www.invensislearning.com/blog/workplace-gender-equality/

https://www.ccl.org/wp-content/uploads/2017/07/WhatWomenWant.FINAL_.pdf

https://www.invisionapp.com/inside-design/hurdles-women-design-industry/

https://www.designerfund.com/blog/10-design-leaders-empower-women-workplace-insights-women-design-2017/

https://www.kerningthegap.com

https://towardsdatascience.com/is-the-difference-in-work-hours-the-real-reason-for-the-gender-wage-gap-interactive-infographic-6051dff3a041

https://www.pewresearch.org/fact-tank/2018/09/24/stay-at-home-moms-and-dads-account-for-about-one-in-five-u-s-parents/

https://www.mckinsey.com/business-functions/organization/our-insights/women-in-the-workplace-2016

https://www.sciencedirect.com/science/article/abs/pii/S0022103113000206

https://designingwomen.readymag.com/essay/?utm_source=medium&utm_medium=referral&utm_campaign=designingwomen

4 Ways to improve & excel in remote teamwork as a design management student

The current crisis forces people around the world, including us students, to stay inside – still performing and producing solid work outcomes. The crisis also forces a lot of Swiss design students to participate in seemingly endless video-conferencing meetings, staring into a screen for most of the day. Studying design management myself, I am consistently solving wicked problems and designing for the future. For the most part in teams.

As part of Generation Y and Z, we are used to double-tap on pictures and comment on what we like on social media platforms. We do not struggle with using online search tools and software for the most part. We most likely deal with error messages just by closing the window and moving on with our day. Also knowing how to behave best in online meetings. Which for example means to follow the netiquette by turning off the microphone when not speaking. It all does not seem to be too big of a challenge for us students. Right?

Still, the current times ask for different, new measures. As students who normally work in creative thought and workspaces, we are challenged to find new ways to successfully communicate ideas, project updates, and design inputs online.

This blog entry is thus meant to share four helpful insights on how to improve your communication and teamwork online. It is meant to empower you to keep successfully designing for your group projects. So here we go.

Use timeboxing to improve productivity

Working remotely means less social distraction and it seems as if we have less capacity and patience for online chit-chat. Therefore we tend to jump into work right away. This can be a beneficial side effect to increase productivity in teamwork but does not mean that we can end up in long, demanding discussions. If you find your team and yourself in a discussion rut consider using the timeboxing method.

Timeboxing is a technique to fix a certain time frame for an activity in advance and set a timer for it (Orgler, 2016). Orgler explains in his blog post, that there are two different kinds of timeboxing which are called soft and hard timeboxes. For the soft one, you allocate a certain time slot to a specific task or discussion topic but are allowed to finish it even after times up. Whereas for the hard time box you are asked to take a break or drop your work and head to the next task on your agenda (Orgler, 2016).

It is important to visually show the time running for everyone, so go ahead, share your screen and use a web timer. Agree as a team on the length of the time box for each task. Remember to not go on for too long, as we get tired more easily working online. As a reference, working with time boxes in a workshop is often structured with 60 minutes in total. Which means 45 minutes of work for each agenda item and a 15 minutes break afterward. For university and school projects online, this might possibly too long, so make sure to adjust your schedule accordingly.

Adapt existing design thinking methods to work online

There are plenty of design thinking methods out there that help us to connect and share thoughts differently. So, if you are struggling to get creative whilst working remotely, consider picking up a method and adapting it to working online.

An example of such a method is the Liberating Structures method 1-2-4-all. This method is based on five structural elements, which are 1 minute of self-reflection and jotting down ideas, 2 minutes of sharing these thoughts with someone else, 4 minutes of sharing in teams of four and 5 minutes of sharing insights within the larger group (Liberating Structures, n.d.).

For online purposes, however, the application of this method would mean to create break-out rooms to split up. To avoid extra time and energy efforts to start separate meetings, consider taking the base idea of the method – which is to first think for yourself and then with others – and take 2-3 minutes to personally jot down ideas, thoughts, inputs on your project and then take up to 10 minutes to share in your team. Just make sure to turn off your camera and mute your microphone for your self-reflection time.

Find helpful tools to creatively collaborate

Productivity is just one side of the coin but what about creativity?

To do structured tasks online collaboration does not seem to be that big of an adjustment. But when it comes to sharing ideas that go beyond verbal, structured communication, we can feel the restrictions of not having face-to-face interactions.

Knowing a handful of online tools to choose from therefore comes in handy. Tools such as Figma, Sketch or Miro enable designers to collaborate in real-time on the same overview (May & Cahill, 2019).

One of the best tips I ever received concerning reading books is just to stop reading it if it does not captivate me after a while. There are so many books out there so do not waste your time on one which does not read well for the time being. You can always pick it up again at a time where the content might be more appealing to you again. I found the same to be true for online work tools. Do not waste time on straining your team and yourself with working with a tool. Try it out and if it does not feel right, drop it and try out another one. Trial and error can feel exhausting at times but your team will come out stronger and smarter, after finding new ways of working together.

If you and your team find it to be hard to pick up a new tool within a short period, maybe there are already known tools such as Keynote which can help you simplify your life? And do not underestimate the power of a shortly sketched visual on a piece of paper held into your camera to communicate what you want to explain to your team members. Keep the ideas coming.

Foster changing your team culture and work environment

It is not a new phenomenon for communication to be key in a group. It is also no secret that our ability to communicate influences the effectiveness of our teamwork.

But while doing all the work talk we lack social connection when working remotely. In a digital, remote workplace where boundaries often get blurred, the importance of strong team culture is hence not less essential. So how can we improve our team spirit while working from home?

On the one hand by intentionally taking time to catch up and small-talk as a team, even when restricted to toast on each other online. This can be simply done by just checking in 5 minutes before the official meeting starts or at the end of a meeting. You can also be bold and ask others to chat outside of working hours because you might just be too tired to talk right before or after a team meeting.

If you are feeling your teamwork is unsatisfying or simply want to upgrade your team culture there is the opportunity to do an online reflection via an online whiteboard tool called Mural.co. Reflect on what has enabled effective remote work and what has hindered effectiveness in your teamwork and follow the four easy steps explained here (Toolbox Hyperisland, n.d.).

Besides personal connection, we also lack movement when working remotely. Studies show that walking helps us to diverge our thinking (Richdale, 2020). So if all the teamwork tries to burden you and your team members just go on a walk together and ditch the video-conferencing for a no-camera-just call walk. After all, you have the freedom and flexibility to do it in current times like these. This is your opportunity to start working differently, to change settings more often than usual and to break out of your normal work and study environment. Walking gets your mind going and helps to shift your thoughts when feeling stuck.

Cease flexibility and run with it

Even when facing changes in working together, we can still manage to be successful design students by adapting to our given circumstances, working remotely from home. We are Generation Y and Z students, currently even more immersed in the digital world, but we are also after all capable to learn, apply and improve. We are equipped with the knowledge, methods, and tools we need to become ever more flexible in how and where we work. Let’s focus on the possibilities we have and the freedom we can gain from them.

For more inspiration and reminders on methods and tools to use visit designkit.org/methods or toolbox.hyperisland.com.

Sources

May, T., & Cahill, C. (2019, December 23). 52 web design tools to help you work smarter in 2020. Retrieved from https://www.creativebloq.com/features/best-web-design-tools

McCandless, K., & Lipmanowicz, H. (n.d.). Liberating Structures. Retrieved from http://www.liberatingstructures.com/1-1-2-4-all/

Methods. (n.d.). Retrieved from https://www.designkit.org/methods

Orgler, M. (2018, December 29). 7 secrets to master timeboxing. Retrieved from https://medium.com/dreimannzelt-adventures/7-secrets-to-master-timeboxing-66a744ea9175

Richdale, A., Pearce, D., Moore, A., Kosner, A. W., Richdale, A., Richdale, A., … Richdale, A. (n.d.). “Sorry, I have a walk scheduled then”. Retrieved from https://blog.dropbox.com/topics/work-culture/-sorry–i-have-a-walk-scheduled-then-

Team Remote Working Charter. (n.d.). Retrieved from https://toolbox.hyperisland.com/team-remote-working-charter

 

 

 

 

 

Are you a diversity champion?

In our design management studies at the Lucerne University of Applied Science, we have a lot of project work in diverse teams of four to six people. Each semester, we work at least in three different teams to engage together in a creative endeavor towards a goal set by the lecturer. Sometimes we form our own teams, other times our teachers form the teams. As our studies are international and at the edge of two disciplines, design and management, we have a very diverse class. Not only is the age range around ten years, but there are also more than five countries represented and many different industry backgrounds. One could think that design management students are diversity champions and understand the benefits of diverse teams. However, looking at my experience so far and observing our class, there is still a great challenge around the topic of diversity and many people have a strong preference for whom they want to work with. It becomes especially obvious when the class gets the chance to build the teams themselves. This often results in a nervous atmosphere and frustrated people.

In this blog, I want to explore three questions: Why is it such a challenge to work in a diverse team, how can the teamwork experience be improved and what are the benefits of diversity and inclusion on creativity and innovation? By looking at these three questions, my goal is to find out how design managers can improve their experience of working in diverse teams, and how we can help to manage diversity and inclusion in companies. For the reader, it is important to know that diversity in this article describes not only differences in gender and culture but also takes into consideration the difference of career paths, industries, academic backgrounds, and age.

One of the most important challenges of working in a diverse team is leaving the comfort zone and understanding the opinion and ideas of other team members. Diverse teams have to deal with the differences of each member to understand how to reach the goal together. This often means that everyone has to leave their bubble and tap into the beliefs of others to understand their point of view. In his book Liminal Thinking (2016), Dave Gray describes this problem of our bubbles with the term of self-sealing logic. The concept of self-sealing logic depicts that people often take their assumptions as facts and build the rationale around them. People start with conclusions and only then try to create the rationale for this conclusion. One reason for this behavior is that it feels safe to stay in one’s bubble and that it takes energy to question the beliefs and assumptions one has built over the years. Consequently, it is crucial for a successful team collaboration that each team member overcomes the assumptions and beliefs in his or her bubbles as otherwise they only accept concepts that have internal coherence. Internal coherence describes the situation, when an idea fits into the current beliefs and assumptions without challenging them. When working in diverse teams, this can lead to conflict and failure. It is not an easy task, but one can start by raising the awareness around their bubble and questioning where the beliefs come from. This will result in better understanding team members and having more success in reaching a  consensus. Team members will feel more comfortable in the team and are therefore more likely to be creative.

Next to the awareness of each individual, the working environment also has a huge impact on the success of diversity in teamwork. As stated by Rocío, R., Voigt, N., Schetelig, K., Zawadzki, A., Welpe, I., & Brosi, P. (2017), five work environment factors are crucial to develop the valuable asset of diversity into its full potential. First of all, the environment must allow openness to cognitive diversity. This means that team members should feel free to speak their minds. Constructive conflicts and opposing ideas should be encouraged and supported by the company or working culture. Secondly, diversity should get support from the top management which means that it becomes a strategic priority. This could mean that the CEO endorses an inclusivity initiative or similar affirmations of the C suite. Thirdly, managers should listen to their employees and practice a participatory leadership style. It is important that not only coworking people feel understood when collaborating, but that line managers also actively listen to their subordinates and take their opinions into account. Fourth, the company should have equal employment practices. One example is that a company should avoid pay differences in salaries as this can cause conflict. Another example is the benefit of having more women in leadership positions. As mentioned by Zenger, J., & Folkman, J. (2014), women perform better overall in leadership positions than men, with the biggest differences lying in skills like taking initiative and practicing self-development. The fifth environmental factor that can help diversity to unleash its full potential is frequent personal communication. If the company or a team can facilitate informal exchange between people with different backgrounds, it can support the employees to create relationships and be inspired by colleagues. If all five of these environmental factors are well managed, the company can harvest the rewards of diversity due to these inclusion initiatives.

In our studies, it becomes clear that the environmental factors play a crucial role in the success of the team. After three semesters of studying, we learnt that at the beginning of a project, we should talk about our expectation, strengths and weakness, to build trust and create the basis for a successful collaboration. Further in the project, we start every meeting, with an informal exchange so that the team members have the chance to form relationships beyond the professional context. We call this check-in. One of the most difficult aspects of teamwork in our studies is to create an environment of constructive feedback and active participation. Team members often either strongly identify with their own concepts and become hung up on them or avoid exposing themselves and just agree to everything. Walking this thin line between participating in discussions but not identifying with one’s own ideas is challenging and should be addressed by the team. Our team working skills have evolved a lot since the beginning of the studies and each semester new insights improve our collaboration.

For design managers, it is especially interesting to better understand the correlation between creativity and diversity. The idea that diversity enhances creativity is not new. According to Viki (2016), artists like Picasso and Hemingway looked for inspiration in foreign countries. Immersing oneself in a foreign culture can strengthen the ability to produce creative results. Translated into the corporate world, this means that being exposed to multicultural experiences can enhance the idea flexibility and capacity to connect concepts. Many studies have been conducted to understand the reasons behind this and they all had the same conclusion: The ability to integrate different viewpoints and insights results in greater levels of integrative complexity, which is at the core of those eureka moments of creativity. Diverse experiences, and being able to understand underlying differences, strongly boost this ability. Design Management is about taking advantage of these benefits.

But what benefits does diversity have? According to a study by Rocío, R., Voigt, N., Schetelig, K., Zawadzki, A., Welpe, I., & Brosi, P. (2017), there is a positive correlation between diversity in management and innovation. As a result, companies with higher diversity therefore also have more successful products and can create more profit from new products and services. Especially if a company has several different product lines or operates in different industry fields, it has an increased benefit. Furthermore, a study performed by Hunt V., Yee L., Prince S. (2018) shows that there is a positive correlation between companies’ financial performance and cultural, ethnic and gender diversity, particularly in executive teams. The study analyzed more than 1000 companies in 12 countries. It showed that the companies with the most diverse executive teams were 33% more likely to perform better than their competitors. Also, companies in the top 25% for gender diversity in executive teams were 21% more likely to outperform the industry’s average EBIT margin. The reason for this improved financial performance is that these companies attract top talent, better their customer orientation and customer satisfaction as well as have a superior ability to make decisions. To sum up, both studies show that companies with more diverse teams are more successful in innovation and generally do better in their financial results.

To conclude, it is clear that diversity in teamwork is a desirable state. However, it is important to understand that each individual needs to contribute to the success of a team, as there are many challenges involved. There is a potential for conflict, which should be well managed and developed into a culture of constructive feedback where opposing ideas are encouraged. Each person needs to be aware of their own beliefs and try to understand the viewpoint of others. Design managers need to be aware that diversity needs to be managed and that the environment has a crucial impact on the collaboration of diverse teams.  The benefits that can result in successful collaboration are clear. By enhancing the ability to innovate and the creativity of teams a company can gain a competitive edge. In the end, this means that diverse companies can also generate more profits compared to uniform ones.

 

Bibliography:

Gray, D. (2016). Liminal thinking: create the change you want by changing the way you think. Brooklyn, NY: Two waves books.

Rocío, R., Voigt, N., Schetelig, K., Zawadzki, A., Welpe, I., & Brosi, P. (2017, April 26). The Mix That Matters: Innovation Through Diversity. Retrieved from https://www.bcg.com/publications/2017/people-organization-leadership-talent-innovation-through-diversity-mix-that-matters.aspx

Zenger, J., & Folkman, J. (2014, July 23). Are Women Better Leaders than Men? Retrieved from https://hbr.org/2012/03/a-study-in-leadership-women-do

Yee, L., Hunt, V., & Prince, S. (2018, January). Delivering through diversity. Retrieved March 14, 2020, from https://www.mckinsey.com/business-functions/organization/our-insights/delivering-through-diversity

Viki, T. (2016, December 8). Why Diverse Teams Are More Creative. Retrieved from https://www.forbes.com/sites/tendayiviki/2016/12/06/why-diverse-teams-are-more-creative/#7a7eb39a7262