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In België is er af en toe een vooroordeel dat scouting vooral draait rond drinken en feesten, maar het is veel meer dan dat. Scouting is vrienden maken, ravotten en kampen bouwen, maar ook al doende nieuwe vaardigheden leren die bijblijven voor de rest van …
Hello dear readers, we are slowly getting closer to the end of the blogpost series about the hospitality industry. In today’s post, you will learn about the ways how hospitality and tourism-related companies deal with the current challenging situation with success. One of the biggest …
Welcome back to the hospitality blog, today we will talk about capsule hotels. This accommodation type is certainly not for everyone, but the benefit of these hotels is their convenience and low price. Some hotels also provide restaurants, snack bars, pools, and other entertainment facilities. …
It has become more important than ever for hotels to maintain a strong online presence. Only having an intuitive, mobile-friendly website with up-to-date information is not enough to gain the attention of travellers. In difficult times like now, finding an effective approach to inspire customers …
Agile? Lean? Kanban? Scrum? Wasn’t that something for software developers only? Don’t worry, within this short introductory guide, I will provide you within an overview of the most important terms and methods. Agile methods, namely scrum, kanban and lean development take their origins within most …
Liebe Leserinnen und Leser Ich glaube ich spreche für alle von uns, wenn ich sage, dass die Corona-Krise unser aller Leben in den letzten Wochen komplett auf den Kopf gestellt hat. Egal ob Hochschulalltag, berufliches oder privates Leben – alles musste angepasst und neu definiert …
It’s “Knowledge Wednesday” again and here comes the second part of my introductory guide to knowledge management. In the first part we have looked into the difference between data, information and knowledge. Within this blog post, I want to cover a question, which you might …
Liebe Leserinnen und Leser, Herzlich willkommen auf meinem Blog zum Thema Customer Relationship Management (CRM). Und noch ein weiterer Blog? BMW bloggt, Coca Cola bloggt, die HSLU bloggt. Blogs haben unlängst ihr Nischendasein verloren und es entstehen jeden Tag tausende neuer Blogs im Netz. Darum …
In chess, the time possibilities of playing can range between 1 minute games and up to 24 hours per move. The most popular options are usually between 1 minute (blitz) and 30 minute games. Having a shorter amount of time can influence a player’s style …
In my last blog, I talked about the ‘smiling practice’ with the team and why smile was one of the most important factors to create a good customer experience. In this blog, I am going to show you how I implemented this strategy at work. …
