Author: Thibaud Repond

In 2023 I successfully completed my Bachelor of Science in Management & Tourism at the HES-SO Valais in Sierre. In my thesis, I focused on the shortage of skilled workers in the hospitality industry. Through qualitative interviews, I identified 12 best practices that can counteract this problem. I am currently pursuing a Master of Science in Business Administration with a major in Marketing and Online Business at the HSLU in Lucerne and work alongside as Head of Sales Marketing & Distribution at the Beausite Park Hotel in Wengen. In order to combine my studies and my job, I work flexibly both on site at the hotel and from home or on travel. Professionally, as a member of the management team, I have been contributing to the development and implementation of exciting projects for the digitalization and modernization of the offer and customer service for almost three years. I am also responsible for the hotel's IT infrastructure and manage the hotel's Swisstainable program. My daily tasks include dynamic pricing, creating offers, launching and managing advertising campaigns on social media, but also ensuring the collection and processing of customer data. Through this, I also issue various statistics on performance.