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In this article we’re sharing the results of the second workshop in the first year of the Service Design Master program of the HSLU, Lucerne University of Applied Sciences and Arts.
The goal of the workshop
In one day the learners had to produce a short video showing their idea of a new service.
The first workshop of the year broke down the work of a Service Design practitioner in multiple small steps. This second one was made only of two broad challenges to push for more autonomy from the learners and make them decide how much time they’ll invest for each phase of the challenge (choosing a topic, doing research, synthesising, ideating, prototyping, creating a compelling story).
How it felt for the learners
Sharaya Deepak Naik and Johanna Pfeffer share in this short video their key takeaways from the day of workshop.
The results: video stories of new service ideas
Each Service Design practitioner from the program produced a short pitch video in a few hours after a day of research, synthesis, ideation and prototyping.
The students learnings
At the end of the morning and end of the day, each learner was asked to debrief what she learned from her practice time. Here are the different learnings that they uncovered:
The backstage: Workshop slides
We’re sharing in the open the tools we’ve used to run this one day introduction workshop on Service Design. Below you’ll find the workshop slides.
Why we are sharing these resources
We’re sharing all the resources that we used to run this one day workshop so that it can:
- Help future students: by getting a sense of what happens in the program before joining it.
- Help other educators: by sharing how in the behind-the-scenes such workshops are designed and inspire them for their own approach in teaching Service Design
Licence
This work is licensed under CC BY-NC-SA 4.0. This means you’re allowed to:
- Share it, adapt it and make it your own
- As long as you mention the original authors, share it under the same licence and don’t use it in a commercial setting
